Refund Policy

Last updated: April 12, 2026

Please inspect your order upon delivery and contact us as soon as possible if an item is damaged, incorrect, or missing.

Eligible Requests

Refunds or replacements may be reviewed for damaged items, wrong items delivered, missing items, or order issues reported with clear photos and order details.

Non-Refundable Items

For safety and quality reasons, opened, used, or customer-damaged food supplement products are generally not eligible for refund unless required by applicable law.

How to Request Help

Email support@ultima17.com with your name, contact number, order details, photos of the issue, and a short explanation.

Review Process

Approved refunds, replacements, or other resolutions will be handled after we verify the concern. Processing time may vary depending on the payment or delivery provider.

Contact

Nanusci Inc.
Building 2, 999 Cabangaan Pt. Cawag Subic, Zambales, PH 2209
Email: support@ultima17.com
Phone: 09294401199